Shipping policy

At Sativa Botanicals, we carefully pack every order with the same care we put into creating our New Zealand-grown hemp products.

We aim to make delivery simple, reliable, and stress-free.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been packed and dispatched, you will receive a confirmation email with tracking details where available.

We currently ship across New Zealand.

For international shipping inquiries, please contact us before ordering at info@sativabotanicals.co.nz.

Because hemp regulations vary by country, international orders may be subject to local restrictions and customs policies.

Estimated delivery times after dispatch:

Delivery times are estimates and may vary during busy periods, public holidays, or courier delays.

Shipping rates are calculated at checkout based on your location and order size.

Any free shipping promotions will be clearly shown on the website at the time of purchase.

Once your parcel leaves our hands, it is managed by our courier partners.

While we always do our best to support you, delivery delays caused by couriers, weather, or rural servicing are outside our control.

If your parcel appears delayed, please contact us and we’ll gladly help track it down.

Please double-check your shipping details before placing your order.

Sativa Botanicals is not responsible for delays or lost parcels caused by incorrect or incomplete addresses entered at checkout.

If an order is returned to us due to incorrect details, additional shipping charges may apply.

If your order arrives damaged, please email us within 48 hours of delivery with photos of:

We’ll make it right as quickly as possible with a replacement, store credit, or refund.

Because our hemp balms, oils, and serums are made with natural ingredients, temperature changes during transit may temporarily affect texture.

This does not affect product quality or effectiveness.