Refund policy

At Sativa Botanicals, your satisfaction means everything to us. We proudly craft our products using New Zealand-grown hemp and thoughtfully selected natural ingredients, and we want you to shop with complete confidence.

If something isn’t right, we’ll always do our best to make it right quickly and fairly.

14-Day Returns

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, your item must be:

Unused
Unopened
In its original packaging
In the same condition that you received it
Accompanied by your order number or proof of purchase

To begin a return, please contact us first at info@sativabotanicals.co.nz so we can guide you through the fastest return process.

Change of Mind Returns

We understand that sometimes plans change.

If you’ve changed your mind, we’re happy to accept returns within 14 days of delivery, provided the item is:

Unopened
Unused
In saleable condition

Please note:

Return shipping costs are the customer’s responsibility
Original shipping charges are non-refundable
We recommend using tracked shipping for peace of mind

Once your return arrives and is inspected, approved refunds are processed within 5–10 business days back to your original payment method.

Damaged, Faulty, or Incorrect Orders

We take great care when packing every order, but if your item arrives damaged, faulty, or incorrect, please email us within 5 days of delivery.

Please include:

Your order number
A short description of the issue
Clear photos of the product and packaging

Once reviewed, we’ll happily offer one of the following:

A replacement
A full refund
Store credit
An exchange

For confirmed issues, we cover all replacement shipping costs.

This policy is in addition to your rights under the New Zealand Consumer Guarantees Act.

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns on:

Opened skincare products
Used oils, balms, or serums
Opened ingestible wellness products
Gift cards
Sale or clearance items
Products damaged through misuse or improper storage

Natural Product Variations

Because our products are made with natural hemp extracts and plant-based ingredients, slight differences in scent, color, or texture may occur from batch to batch.

This is completely normal and reflects the purity and natural origin of our products.

Temperature changes during shipping may also temporarily affect texture, especially in balms and oils, without impacting product performance.