Privacy policy

Last updated: April 17, 2026


At Sativa Botanicals, your privacy matters to us.

We respect your trust and are committed to handling your personal information with care and transparency and in accordance with the New Zealand Privacy Act 2020.

 

 

Information We Collect

When you place an order, join our mailing list, or contact us, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

  • Order history

  • Website usage data through cookies and analytics tools

We only collect information necessary to provide our products and improve your experience. We do not store your payment information. All payment details are securely processed by trusted third-party payment providers, and we do not retain or have direct access to your card details.

 

 

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and tracking updates

  • Provide customer support

  • Improve our website and product experience

  • Send marketing emails (only when you opt in)

  • Recover abandoned carts where permitted by Shopify settings

  • Prevent fraud and protect store security

 

 

Marketing Emails

If you subscribe to our newsletter, we may send updates, educational wellness content, promotions, and product launches.

You can unsubscribe at any time using the link in any email.

We never sell your personal information.

 

 

Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Understand browsing behaviour

  • Improve advertising performance

  • Personalise your shopping experience

By using our website, you agree to our use of cookies.

 

 

Third-Party Services

We use trusted third-party services such as:

  • Shopify

  • Payment gateways

  • Email marketing tools

  • Courier providers

  • Analytics platforms

These providers only receive the information required to perform their services and are expected to protect it appropriately.

 

 

Your Rights

Under New Zealand privacy law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion where legally possible

  • Withdraw marketing consent

To make a request, email info@sativabotanicals.co.nz.

 

 

Security

We take reasonable steps to protect your information using secure platforms, encrypted payment systems, and trusted service providers.

However, no online system can guarantee absolute security.